At EAU, we’re committed to getting your order to you as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been received. Orders placed on weekends or public holidays will begin processing on the next business.
Estimated Shipping Times
Shipping rates are calculated at checkout based on your destination and selected shipping method.
Canada: 2–7 business days
United States: 4–10 business days
United Kingdom: 5–10 business days
Europe: 6–12 business days
Australia & New Zealand: 7–14 business days
Asia: 7–15 business days
International: 7–21 business days
Please note that all delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information so you can follow your package every step of the way.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees charged by your country’s customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Customers are responsible for ensuring their shipping address is accurate before placing an order.
If an incorrect or incomplete address is provided, EAU cannot guarantee successful delivery. Additional shipping charges may apply if a package must be reshipped.
Lost, Stolen & Delayed Packages
Once an order has been handed over to the shipping carrier, EAU is not responsible for lost, stolen, or delayed packages.
If you experience an issue with your delivery, we recommend contacting the shipping carrier first. If you need additional assistance, please contact us through our Contact page.
Contact Us
If you have any questions regarding your order or shipping, please visit our Contact page. Our team will be happy to assist you.
Thank you for shopping with EAU. We appreciate your support and look forward to helping you make a splash.